Our services

Outbound Call Center services:

  • Telesales
  • Up-selling, cross-selling projects
  • Appointment reconciliation, Lead Generation
  • Follow-up of DM/eDM letters
  • Market research, customer satisfaction surveys
  • Database building and management
  • Debt Collection
  • E-mail/SMS/Chat promotions
  • Social Media activities

Inbound Call Center services:

  • Multilingual Customer Service
  • Taking orders, handling complaints
  • Information line, help-desk, Technical Support
  • Supporting promotion projects, DM activities
  • Automatic self-service solutions
  • Chat, SMS-based customer service solutions
  • Social Media management

CRM Consulting:

  • Developing CRM strategies
  • Database building
  • Database management
  • Database migration
  • Implementing CRM programs

Marketing & Strategy Consulting:

  • Market analyzing (B2C/B2B)
  • Strategy building
  • Direct branding
  • Product and service introduction to market
  • Marketing plans, implementing BTL programs
  • Generating purchasing interest with direct communication